Frequently Asked Questions
Everything you need to know about your Pejayz tech experience.
Does my electronic device come with a warranty?
Yes, all electronics purchased from Pejayz come with a standard 12-month manufacturer warranty covering technical defects and hardware malfunctions.
What is your return policy for opened gadgets?
We offer a 30-day return policy. If the item is opened, it must be returned with all original packaging, cables, and accessories to be eligible for a full refund.
How long does shipping take for high-value items?
Standard shipping typically takes 3-5 business days. For security, all high-value electronics require a signature upon delivery to ensure your order reaches you safely.
Are the products on Pejayz brand new or refurbished?
Unless clearly labeled as 'Certified Refurbished' in the product title, all items sold on Pejayz are 100% brand new and factory-sealed.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Affirm for eligible purchases.
How can I track the status of my order?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal where you can monitor your package in real-time.